EMR Chiro – Frequently Asked Questions 

Pricing & Setup

1. Is the $1,200 training/onboarding fee optional?

Yes. You can attempt a self-guided setup using AdvancedMD and EMR Chiro training videos.
That said, every office that has tried to do this independently has failed—100% of the time.

The $1,200 onboarding includes:

  • One-on-one live training

  • Guaranteed successful implementation

  • All sessions recorded and provided to you for future reference and staff training

This approach works every time.

2. Are there additional setup or transition costs?

  • Demographics only: $0

  • Full migration (notes + financials):

    • $500 for up to 500 patients

    • $1 per additional patient

    • Available only for billing clients

    • Turnaround time: ~2 weeks

    • Your staff does nothing

The billing team migrates:

  • Most recent chart notes

  • All outstanding claims

By law, prior records must be provided to you by your former EMR vendor at $0 cost.

3. Are there any ongoing or pass-through costs?

  • One-way texting & email: Included ($0)

  • Two-way texting: $100/month (third-party service)

4. How are additional providers priced?

  • $375 per provider

  • LMTs or other providers legally working incident-to do not need to be added as providers and incur no extra cost

Patient Overview & Dashboard

5. Is there a centralized clinical snapshot?

Yes. The system includes:

  • Patient dashboard cards for exams, imaging, and testing

  • Fully customizable views

  • A timeline and chart layout designed for rapid clinical review

All critical patient information is visible at a glance.

Exercise & Rehabilitation

6. Can I prescribe or manage rehab/exercise programs?

Yes. Through the patient portal:

  • Upload any rehab or exercise program

  • Patients can download directly

Payments & AI

7. How does credit card processing work?

Credit card processing is fully integrated, allowing you to:

  • Send electronic invoices

  • Collect in-office payments

  • Set up payment plans

All transactions flow directly through the system.

8. How does the AI work?

This is the only AI system in the industry that creates complete notes—not partial or subjective-only documentation.

  • Native to the platform (not third-party)

  • Fully integrated across the entire SOAP

  • Combines structured macros with spoken or dictated content

Bottom line: it works—and it’s exceptional.

Documentation & Customization

9. How customizable are notes?

Fully customizable—but caution is advised.

Templates were built using:

  • Nationwide court rulings

  • Insurance litigating attorneys

  • Carrier claims representatives

They are designed to be legally defensible, meet the Federal Daubert Standards, and maximally reimbursable.
You can customize notes yourself or have assistance—but minimal changes are strongly recommended.

10. How do macros work?

  • Prebuilt macros are included throughout the system

  • All macros are editable

  • Periodic macro updates are included at no cost

You can also create your own custom macros.

11. Does AI override macros or buttons?

No. AI works with macros and structured inputs—not against them.
It enhances, not replaces, your workflow.

12. Browser & OS requirements?

Cloud-based system:

  • Works on any modern browser

  • OS-agnostic (Windows, Mac, Linux all supported)

Intake & Kiosk

13–14. Are intake and kiosk forms customizable?

Yes, all forms are customizable and designed to interface seamlessly with EMR Chiro.

Important notes:

  • No branching logic/decision trees

  • Same intake form used for all patients by default

  • Custom forms can be created for specific visit types if desired

  • Outcome assessments are discouraged (this should be discussed directly)

15. Does intake auto-populate into notes?

Yes—both initial and daily intake forms auto-populate directly into documentation.

Re-Exams & Notes

16. Can prior exams be reused for re-evals?

Yes. All exams and re-exams intelligently pull forward relevant prior data.

17. Is freehand narrative documentation available?

Yes. Every report includes open narrative sections with no character limits.

Messaging & Reminders

18. How does messaging work?

  • One-way text reminders: Included for $0

  • One-way & two-way email: Included for $0

  • Two-way texting: $100/month (third-party)

19. What automated messaging is available?

All included at no additional cost:

  • Appointment reminders

  • Missed appointment notices

  • Birthday messages

  • Reactivation campaigns

  • Targeted marketing messaging campaigns (fully customizable)

Compliance & Audit Trail

20. How are addenda handled?

  • Signed notes cannot be altered by regulation

  • Changes are made via sub-notes

  • Imaging and test results can be uploaded and attached to any date or report

Full audit integrity is maintained to protect you.

Visit Types & Multi-Discipline Notes

21. Are multiple note types supported?

Yes:

  • 1,500+ templates across chiropractic, PT, medical, and ancillary services

  • Fully customizable

  • Multiple providers and multiple notes allowed on the same date

Treatment Plans vs Daily Services Tracking

22. How are treatment plans and daily services tracked?

You can:

  • Create episodes of care

  • Track visit counts via referrals

  • Separate planned care from billed services

Ledger & Billing Logic

23. How are under-timed, or non-billable services handled?

Document the service clinically—but simply do not bill it.
The system allows full discretion.

Scheduling

24. Can appointments overlap and patients tracked in-office?

Yes. Appointments can overlap, and notes/instructions can be added to support early arrival, rooming, and workflow efficiency. 
The system also allows communication between the front desk and the provider fo rnotes, or room assignments "real time."

25. Can appointments be copied?

Yes. Scheduler supports easy copy/paste for irregular schedules.

Language Support

26. Is multilingual intake supported?

  • Spanish intake forms are available (manual entry required)

  • AI supports multilingual SOAP documentation only

Data Storage

27. Are there storage limits for attached or outside couments?

  • Unlimited document uploads

  • Images are not supported for uploads (use secure cloud storage such as Dropbox)

Subjective Flexibility

28. Can S (subjective complaints) change over time?

Yes. Complaints can be reordered, added, modified or removed as conditions change.

29. Are non-pain complaints supported?

Yes—numbness, dizziness, and other non-pain symptoms are fully supported. 
This is the only system that supports "elicited" complaints. 

Reputation Management

30. How does reputation management work?

Included at no extra cost:

  • Automated social media reviews

  • Automated MD and attorney reporting

  • SureScripts integration for shared patients

    • This includes the auto-population of outside records
    • This includes the sharing of your records in an automated fashion with other providers 

Training, Support & Operations

31. Does training include billing?

Yes. Training covers everything—clinical, billing, and operational.
All sessions are recorded. Ongoing follow-up is available.

32. Is there a minimum billing fee?

Determined by the billing company.
They typically accept both large and solo practices.

33. How accessible is support?

Extremely. You receive direct cell phone access to:

  • Support

  • Training

  • Management

  • Billing

34. Is there an hourly support fee?

  • Most support: $0

  • Extensive custom training: $150/hour (rarely needed)

35. How do text and fax work?

Automated and scheduled to MDs and attorneys.
Manual sending available anytime. Included at $0.

36. Do I need special phone or fax hardware?

No. Everything is handled electronically through the portal.

37. How are statements delivered?

Text, email, or paper—your choice. Included for $0.

38. Can patients pay via text or email?

Yes. Secure payment links can be sent at $0.
Only credit card processing fees apply.

39. Can I integrate functional medicine?

Yes. Fully customizable documentation plus 1,500+ medical templates included.
Customization can be DIY ($0) or assisted ($150/hour).

40. Are rehab templates available?

Yes. Multiple PT and rehab templates are included, plus extensive chiropractic options.

41. Can patients access their records?

Yes. Patients can download all chart notes and records via the portal.

42. How are radiology reports imported?

  • SureScripts-supported facilities auto-import

  • Otherwise, reports can be scanned and uploaded manually

FAQs

EMR Chiro – Frequently Asked Questions 

Pricing & Setup

1. Is the $1,200 training/onboarding fee optional?

Yes. You can attempt a self-guided setup using AdvancedMD and EMR Chiro training videos.
That said, every office that has tried to do this independently has failed—100% of the time.

The $1,200 onboarding includes:

  • One-on-one live training

  • Guaranteed successful implementation

  • All sessions recorded and provided to you for future reference and staff training

This approach works every time.

2. Are there additional setup or transition costs?

  • Demographics only: $0

  • Full migration (notes + financials):

    • $500 for up to 500 patients

    • $1 per additional patient

    • Available only for billing clients

    • Turnaround time: ~2 weeks

The billing team migrates:

  • Most recent chart note

  • All outstanding claims

By law, prior records must be provided to you by your former EMR vendor.

3. Are there any ongoing or pass-through costs?

  • One-way texting & email: Included ($0)

  • Two-way texting: $100/month (third-party service)

4. How are additional providers priced?

  • $375 per provider

  • LMTs working incident-to do not need to be added as providers and incur no extra cost

Patient Overview & Dashboard

5. Is there a centralized clinical snapshot?

Yes. The system includes:

  • Patient dashboard cards for exams, imaging, and testing

  • Fully customizable views

  • A timeline and chart layout designed for rapid clinical review

All critical patient information is visible at a glance.

Exercise & Rehabilitation

6. Can I prescribe or manage rehab/exercise programs?

Yes. Through the patient portal:

  • Upload any rehab or exercise program

  • Patients can download directly

Templates were intentionally excluded to allow full clinical flexibility. AdvancedMD’s portal functionality can be demonstrated live.

Payments & AI

7. How does credit card processing work?

Credit card processing is fully integrated, allowing you to:

  • Send electronic invoices

  • Collect in-office payments

  • Set up payment plans

All transactions flow directly through the system.

8. How does the AI work?

This is the only AI system in the industry that creates complete notes—not partial or subjective-only documentation.

  • Native to the platform (not third-party)

  • Fully integrated across the entire SOAP

  • Combines structured macros with spoken or dictated content

Bottom line: it works—and it’s exceptional.

Documentation & Customization

9. How customizable are notes?

Fully customizable—but caution is advised.

Templates were built using:

  • Nationwide court rulings

  • Insurance defense attorneys

  • Carrier claims representatives

They are designed to be legally defensible and maximally reimbursable.
You can customize notes yourself or have assistance—but minimal changes are strongly recommended.

10. How do macros work?

  • Prebuilt macros are included throughout the system

  • All macros are editable

  • Periodic macro updates are included at no cost

You can also create your own custom macros.

11. Does AI override macros or buttons?

No. AI works with macros and structured inputs—not against them.
It enhances, not replaces, your workflow.

12. Browser & OS requirements?

Cloud-based system:

  • Works on any modern browser

  • OS-agnostic (Windows, Mac, Linux all supported)

Intake & Kiosk

13–14. Are intake and kiosk forms customizable?

Yes, all forms are customizable and designed to interface seamlessly with EMR Chiro.

Important notes:

  • No branching logic/decision trees

  • Same intake form used for all patients by default

  • Custom forms can be created for specific visit types if desired

  • Outcome assessments are discouraged (this should be discussed directly)

15. Does intake auto-populate into notes?

Yes—both initial and daily intake forms auto-populate directly into documentation.

Re-Exams & Notes

16. Can prior exams be reused for re-evals?

Yes. While not called “splicing,” all exams and re-exams intelligently pull forward relevant prior data.

17. Is free narrative documentation available?

Yes. Every report includes open narrative sections with no character limits.

Messaging & Reminders

18. How does messaging work?

  • One-way text reminders: Included

  • One-way & two-way email: Included

  • Two-way texting: $100/month (third-party)

Phone number ownership depends on the third-party vendor and must be verified directly with them.

19. What automated messaging is available?

All included at no additional cost:

  • Appointment reminders

  • Missed appointment notices

  • Birthday messages

  • Reactivation campaigns

  • Targeted messaging campaigns (fully customizable)

Compliance & Audit Trail

20. How are addenda handled?

  • Signed notes cannot be altered

  • Additions are made via sub-notes

  • Imaging and test results can be uploaded and attached to any date or report

Full audit integrity is maintained.

Visit Types & Multi-Discipline Notes

21. Are multiple note types supported?

Yes:

  • 1,500+ templates across chiropractic, PT, medical, and ancillary services

  • Fully customizable

  • Multiple providers and multiple notes allowed on the same date

Treatment Plans vs Daily Services

22. How are treatment plans distinguished from daily services?

You can:

  • Create episodes of care

  • Track visit counts via referrals

  • Separate planned care from billed services

Ledger & Billing Logic

23. How are under-timed services handled?

Document the service clinically—but simply do not bill it.
The system allows full discretion.

Scheduling

24. Can appointments overlap?

Yes. Appointments can overlap, and notes/instructions can be added to support early arrival, rooming, and workflow efficiency.

25. Can appointments be copied?

Yes. Scheduler supports easy copy/paste for irregular schedules.

Language Support

26. Is multilingual intake supported?

  • Spanish intake forms are available (manual entry required)

  • AI supports multilingual SOAP documentation only

Data Storage

27. Are there storage limits?

  • Unlimited document uploads

  • Images are not supported (use secure cloud storage such as Dropbox)

Subjective Flexibility

28. Can complaints evolve over time?

Yes. Complaints can be reordered, added, or removed as conditions change.

29. Are non-pain complaints supported?

Yes—numbness, dizziness, and other non-pain symptoms are fully supported.

Reputation Management

30. How does reputation management work?

Included at no extra cost:

  • Automated social media reviews

  • Automated MD and attorney reporting

  • SureScripts integration for shared patients

For deeper functionality—call directly.

Training, Support & Operations

31. Does training include billing?

Yes. Training covers everything—clinical, billing, and operational.
All sessions are recorded. Ongoing follow-up is available.

32. Is there a minimum billing fee?

Determined by the billing company.
They typically accept both large and solo practices.

33. How accessible is support?

Extremely. You receive direct cell phone access to:

  • Support

  • Training

  • Management

  • Billing

34. Is there an hourly support fee?

  • Most support: $0

  • Extensive custom training: $150/hour (rarely needed)

35. How do text and fax work?

Automated and scheduled to MDs and attorneys.
Manual sending available anytime. Included at $0.

36. Do I need special phone or fax hardware?

No. Everything is handled electronically through the portal.

37. How are statements delivered?

Text, email, or paper—your choice. Included.

38. Can patients pay via text or email?

Yes. Secure payment links can be sent at $0.
Only credit card processing fees apply.

39. Can I integrate functional medicine?

Yes. Fully customizable documentation plus 1,500+ medical templates included.
Customization can be DIY ($0) or assisted ($150/hour).

40. Are rehab templates available?

Yes. Multiple PT and rehab templates are included, plus extensive chiropractic options.

41. Can patients access their records?

Yes. Patients can download all chart notes and records via the portal.

42. How are radiology reports imported?

  • SureScripts-supported facilities auto-import

  • Otherwise, reports can be scanned and uploaded manually